SellQuic officially launched its online AI Assistant today, becoming Ghana’s first AI-powered customer engagement tool specifically designed for online vendors. This new feature integrates with SellQuic’s existing website offering, providing an unprecedented capability in Ghana: instant, automated responses to every customer inquiry across WhatsApp, Instagram, and the vendor’s website, 24/7, without manual intervention.
WhatsApp and Instagram have become dominant sales channels for small businesses in Ghana. However, many vendors struggle to manage the high volume of customer messages, leading to lost sales. SellQuic aims to solve this critical bottleneck.
The Problem: Missed Connections, Lost Sales
For many Ghanaian vendors, social media platforms are their primary storefronts. The sheer volume of inquiries, especially during peak times, often overwhelms small teams or individual entrepreneurs. Potential customers frequently ask questions before making a purchase, and a delayed response can mean they simply move on to a competitor.
Dr. Renata Konadu, CEO & Co-Founder of SellQuic, highlighted this issue:
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